Legal

Condições legais

O presente site, https://www.relaischateaux.com , é editado por Relais & Châteaux Entreprise, sociedade anônima simplificada com capital de 1.024.515 Euros, matriculada no Registre du Commerce et des Sociétés de Paris (Registro do Comércio e Empresas de Paris) sob o número B 402 003 404, cuja sede social está situada no 58-60, rue de Prony, 75017, em Paris, representada por Philippe Gombert, presidente. 

Relais & Châteaux Entreprise exerce a atividade de agente de viagens e respeita a regulamentação aplicável à sua atividade, está matriculada no Registre des opérateurs de Voyage et de Séjours (Registro dos operadores de Viagem e Temporadas), sob o número IM07510112 junto à Atout France – 79-81, rue de Clichy – 75009 Paris, tendo como avalista APST – 15 avenue Carnot, 75017 Paris Cedex, France e, como segurador, HISCOX – 12 quai des Queyries, CS 41177 33072, Bordeaux.

Número de TVA intracomunitária: FR 09 402 003 404
Telefone: 00.33.1.45.72.90.00
E-mail:  info@relaischateaux.com

O diretor da publicação é Philippe Gombert, Presidente da Relais & Châteaux Entreprise.

Hospedagem:A hospedagem do site é assegurada pela sociedade JAGUAR NETWORK, sociedade anônima simplificada matriculada no Registre du Commerce et des Sociétés de Marseille (Registro do Comércio e Empresas de Marseille) sob o número 439 099 656, e cuja sede social está localizada no 150, rue Gallieni, em Boulogne (92100).

Telefone: +33 (0)4 22 90 99 98. 
www.jaguar-network.com

Copyright Relais & Châteaux

Direitos autorais dos textos e obras reservados.
Relais & Châteaux não garante, de nenhuma maneira, a exatidão, a precisão, a exaustividade ou adequação das informações colocadas à disposição em seus sites, inclusive o conjunto dos links de hipertexto ou qualquer outra ligação informática utilizada, direta ou indiretamente, a partir desses sites. Os sites são protegidos por direitos autorais.

O uso da totalidade dos sites ou partes deles, principalmente para download, reprodução, transmissão ou representação em qualquer suporte ou por qualquer procedimento, com outros fins que uso pessoal e privado com objetivo não comercial, é estritamente proibido.

Propriedade intelectual

A integralidade do conteúdo do site, programas, textos e imagens são propriedade de Relais & Châteaux Association e/ou de Relais & Châteaux Entreprise ou de seus parceiros que lhe concederam uma licença.

As denominações sociais, marcas e sinais distintivos de Relais & Châteaux e de seus parceiros reproduzidos nos sites são protegidos pelo Código da propriedade intelectual.

De forma geral, é proibida qualquer reprodução ou representação total ou parcial não autorizada de marcas, logotipos, desenhos, modelos, obras literárias, musicais, audiovisuais, fotográficas e, mais comumente, qualquer elemento passível de ser protegido por direito de propriedade intelectual acessível nos sites, a menos que essa reprodução ou representação não seja exclusivamente reservada a um uso estritamente pessoal e privado. Qualquer utilização parcial ou total sem autorização compromete a responsabilidade do usuário.

PERSONAL DATA

RELAIS & CHÂTEAUX PRIVACY POLICY

This Privacy Policy informs you of the origin and use of the information collected when you consult our website www.relaischateaux.com and its affiliated websites except for websites having specific privacy policies (hereinafter the "Website"), our mobile application and, more generally, within the framework of the relationship you may have with our company, including through social media websites (hereinafter the "Processing"). It is compliant with applicable French and European regulations on personal data protection.

Relais & Châteaux reserves the right to amend this Policy at any time and advises you to consult it on a regular basis. 

For your part, we ask you to ensure that all the information you provide to Relais & Châteaux and/or the Properties is true, accurate and up to date. If you are required to provide access to information concerning third parties (for example persons staying with you), you guarantee that you:

• have only provided access to strictly necessary information,
• have ensured that these persons are informed thereof and have not objected, or, when consent is required, that you have obtained such consent,
• will provide them with a copy of this Privacy Policy, in which the use of the term "you" applies both to you and the third parties in question.

1. DEFINITIONS

Capitalized terms and phrases, whether they are used in the singular or plural form, shall have the meaning indicated when they are first used either in this Policy or in our Booking Terms and Conditions accessible here https://static.relaischateaux.com/neo/legal/cgr_yield_en.pdf or in our Terms and Conditions of Sale and Use of Gift Offers accessible https://static.relaischateaux.com/neo/legal/2019/1903042_EN_20190222_RCE_CGV_CGU_GIFT_02-2019.pdf, or our Terms and Conditions of Account Creation accessible here https://static.relaischateaux.com/neo/legal/cgu_hosp_en.pdf or lastly in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"). 

2. DATA CONTROLLER

We inform you that your Personal Data undergo Processing by Relais & Châteaux Entreprise, whose registered office is at 58-60 rue de Prony, 75017 Paris (hereinafter "Relais & Châteaux" or "We/Us"). 

When this Processing is done in the framework of the Guest Recognition Program, it is done jointly with Relais & Châteaux by the Properties in which you may stay, the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements. The Properties and Relais & Châteaux have defined their respective obligations in this context by means of an agreement, in accordance with Article 26 of the GDPR. This agreement provides that Relais & Châteaux plays a predominant role in defining the main purposes, Processing means, storage periods and applicable security measures. Regarding the exercise of your rights in accordance with Article 7 below, you may send your requests to Relais & Châteaux or the relevant Property, it being specified that, to improve efficiency, Relais & Châteaux alone shall take care of any update of your Personal Data on the shared tools.

3. PERSONAL DATA COLLECTED

You may be asked to provide your Personal Data when you browse the Website, use the mobile application or are in contact with Us.

The mandatory or optional nature of the requested information is indicated with an asterisk when data are collected. Requested information that is marked with an asterisk is necessary to process your requests or Booking or to meet a regulatory obligation. Other information is generally designed to learn more about you or to improve the services offered to you. It is therefore optional.

In addition, some Personal Data may be collected indirectly, particularly from the Properties.

Relais & Châteaux particularly collects and Processes identification data (e.g. your last name and given name) and family and personal contact data (e.g. your address, phone number and email address), economic and financial data (such as your bank card number), data concerning your tastes, and your preferences and habits as regards your stays, marketing data, connection data (e.g. your IP address, your browsing data) and, more generally, data relating to the reason why you are in contact with us (e.g. data concerning your Bookings, Orders, requests for information, opinions, complaints). 

Relais & Châteaux does not intentionally collect sensitive data, such as information concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details concerning your health or sexual life or preferences and asks you not to provide this kind of information.

4. PURPOSES OF COLLECTING YOUR PERSONAL DATA AND STORAGE PERIODS

• If you do not have a Guest Recognition Account

• If you have a Guest Recognition Account

• The Personal Data Processed in the framework of the Guest Recognition Program will only be accessible to the Properties for the period necessary to prepare and monitor Bookings, i.e. up to one month maximum before your stay and one month after your departure.

• Data collected via cookies when you browse the Website or the mobile application

• General

In any event, Personal Data are stored in an active database for a period not exceeding the period necessary to achieve the purposes for which they are collected, and particularly for the periods indicated in the table above. 

After that period, certain Personal Data will then be archived with restricted access for a period not exceeding statutory limitation periods or applicable archiving obligations, and then destroyed.

5. SHARING YOUR PERSONAL DATA

Your Personal Data collected in the framework of the Processing may be sent:

• Internally, to the authorized departments of Relais & Châteaux; and
• within the Relais & Châteaux group to the authorized departments of the Relais & Châteaux Association and its subsidiaries;
• to the Relais & Châteaux Association Member Properties with which you make a Booking and/or that you may visit.

Your Personal Data may also be transferred to Third Parties which may use them for their own needs (and particularly to authorized agents for the purpose of handling a dispute such as attorneys, process servers, etc. and to certain social media such as Facebook when you use our Website or mobile application in connection with these social media). Similarly, if any company in the group to which Relais & Châteaux belongs or all or part of its assets are acquired by a third party, your Personal Data may be made accessible to anyone involved in the preparation and completion of the transaction and included in the assets sold.

Your Personal Data will also be transferred to Processors of Relais & Châteaux within the meaning of regulations; they are not authorized to use them for their own account.

6. INTERNATIONAL TRANSFERS

Your Personal Data may be made accessible to some of our Processors within the meaning of regulations, some of which may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of Personal Data protection, but also in countries that do not benefit from such recognition. In order to ensure adequate protection of Data Subjects' privacy, Appropriate Safeguards have been established to govern Transfers. The countries concerned by these Transfers and the Appropriate Safeguards are summarized in the table below:

Your Personal Data may also be made accessible to subsidiaries of the Relais & Châteaux Association located in Switzerland, the UK and the USA, and to certain Relais & Châteaux Properties (the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements) that may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of personal data protection, but also in countries not benefitting from such recognition. The achievement of certain purposes described in Article 4 above, including in particular the management of your Bookings or the performance and monitoring of the Guest Recognition Program, therefore requires Personal Data Transfers outside Europe and renders them lawful. However, to guarantee an even higher level of protection of Data Subjects' privacy, each Property located outside Europe in a country not benefitting from the abovementioned recognition has signed with Relais & Châteaux the standard contractual clauses issued by the European Commission, to govern their relationship and ensure a high level of Personal Data protection.

For more information about the Appropriate Safeguards governing these Transfers, you may contact the Relais & Châteaux Data Protection Officer at: dpo@relaischateaux.com.  

7. YOUR RIGHTS

We remind you that you have a right of access to and rectification of incorrect data concerning you and, in the cases provided for by regulations, a right to object and a right of erasure of some of your Personal Data, a right to restrict their use or to request their portability for transfer to a third party, and a right to withdraw your consent, if We base processing on your consent, and also, if you reside in France, the right to define directives for the post-mortem processing of your Personal Data.

To exercise any of these rights, please write to the Relais & Châteaux Data Protection Officer at: 

Relais & Châteaux Entreprise
DPO
58-60, rue de Prony
75017 Paris
France

or send an email to: 

dpo@relaischateaux.com

If We are unable to identify you with certainty, for security reasons, you must send a photocopy of an ID document with your request. You will be sent a reply within one month of your request being received, subject to any longer period in accordance with the provisions of the GDPR.

Furthermore, you are reminded that Relais & Châteaux may, in accordance with regulations, refuse to grant certain requests concerning some of these rights (particularly the right of erasure), for legitimate reasons such as the need to defend rights in court or a legal obligation to retain certain data.

You may also lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French data protection authority.

We inform you that if you do not wish to be canvassed by telephone, you may register free of charge on the Bloctel Do Not Call list.

Condições gerais

Condições gerais de venda e de utilização das ofertas Relais & Châteaux

Booking Terms and Conditions

Terms and Conditions of account creation