Avvertenze legali

Avvertenze legali

Il presente sito https://www.relaischateaux.com è edito da Relais & Châteaux Entreprise, società per azioni semplificata dal capitale sociale di 1.024.515 euro, iscritta al Registro del commercio e delle società di Parigi con il numero B 402 003 404, la cui sede sociale è sita in 58-60 rue de Prony 75017 Paris, rappresentata da Laurent Gardinier, presidente.

Relais & Châteaux Entreprise esercita l’attività di agente di viaggio e rispetta la regolamentazione applicabile alla sua attività, è iscritta al Registro degli operatori di viaggio e soggiorni con il numero IM07510112 presso Atout France – 79-81, rue de Clichy – 75009 Paris, con garante APST – 15 avenue Carnot, 75017 Paris Cedex, Francia e assicuratore HISCOX – 12 quai des queyries CS 41177 33072 Bordeaux.

Numero di Partita IVA intracomunitaria: FR 09 402 003 404
Tel.: 00.33.1.45.72.90.00
E-mail:  info@relaischateaux.com

Il Direttore della pubblicazione è Laurent Gardinier, Presidente di Relais & Châteaux Entreprise.

Hosting: L’hosting del Sito è garantito dalla società JAGUAR NETWORK, società per azioni semplificata iscritta al Registro del commercio e delle società di Nanterre con il numero 439 099 656, la cui sede sociale è sita in 71 avenue André Roussin, 13016 Marseille.

Tel.: +33 (0)4 22 90 99 98.
www.jaguar-network.com

Copyright Relais & Châteaux

Tutti i diritti d’autore dei testi e delle opere sono riservati.
Relais & Châteaux non garantisce in alcun modo l’esattezza, la precisione, la completezza o l’adeguatezza delle informazioni rese disponibili sui suoi siti, compreso l’insieme degli hyperlink o di qualsiasi altro collegamento informatico utilizzato, direttamente o indirettamente, a partire da tali siti.
I siti sono protetti dal diritto d’autore. È severamente vietato l’uso integrale o parziale dei siti, soprattutto tramite download, riproduzione, trasmissione o rappresentazione su qualsiasi supporto e con ogni mezzo, per fini diversi dall’uso personale e privato per scopi non commerciali.

Proprietà intellettuale

L’intero contenuto del sito, i software, i testi e le immagini sono di proprietà di Relais & Châteaux Association e/o di Relais & Châteaux Entreprise o dei suoi partner che ne hanno concesso la licenza.

Le denominazioni sociali, i marchi e i segni distintivi di Relais & Châteaux e dei suoi partner riprodotti sui siti sono protetti dal Codice della proprietà intellettuale.

In linea generale, è vietata qualsiasi riproduzione o rappresentazione totale o parziale non autorizzata di marchi, loghi, disegni, modelli, opere letterarie, musicali, audiovisive, fotografiche e più in generale di qualsiasi elemento suscettibile di essere protetto da un diritto di proprietà intellettuale accessibile sui siti, a meno che tale riproduzione non sia esclusivamente riservata a un uso strettamente personale e privato. Qualsiasi utilizzo parziale o totale senza autorizzazione comporta la responsabilità dell'utente.

PERSONAL DATA

RELAIS & CHÂTEAUX PRIVACY POLICY

This Privacy Policy informs you of the origin and use of the information collected when you consult our website www.relaischateaux.com and its affiliated websites except for websites having specific privacy policies (hereinafter the "Website"), our mobile application and, more generally, within the framework of the relationship you may have with our company, including through social media websites (hereinafter the "Processing"). It is compliant with applicable French and European regulations on personal data protection.

Relais & Châteaux reserves the right to amend this Policy at any time and advises you to consult it on a regular basis. 

For your part, we ask you to ensure that all the information you provide to Relais & Châteaux and/or the Properties is true, accurate and up to date. If you are required to provide access to information concerning third parties (for example persons staying with you), you guarantee that you:

• have only provided access to strictly necessary information,
• have ensured that these persons are informed thereof and have not objected, or, when consent is required, that you have obtained such consent,
• will provide them with a copy of this Privacy Policy, in which the use of the term "you" applies both to you and the third parties in question.

1. DEFINITIONS

Capitalized terms and phrases, whether they are used in the singular or plural form, shall have the meaning indicated when they are first used either in this Policy or in our Booking Terms and Conditions accessible here https://static.relaischateaux.com/neo/legal/cgr_yield_en.pdf or in our Terms and Conditions of Sale and Use of Gift Offers accessible https://static.relaischateaux.com/neo/legal/2019/1903042_EN_20190222_RCE_CGV_CGU_GIFT_02-2019.pdf, or our Terms and Conditions of Account Creation accessible here https://static.relaischateaux.com/neo/legal/cgu_hosp_en.pdf or lastly in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"). 

2. DATA CONTROLLER

We inform you that your Personal Data undergo Processing by Relais & Châteaux Entreprise, whose registered office is at 58-60 rue de Prony, 75017 Paris (hereinafter "Relais & Châteaux" or "We/Us"). 

When this Processing is done in the framework of the Guest Recognition Program, it is done jointly with Relais & Châteaux by the Properties in which you may stay, the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements. The Properties and Relais & Châteaux have defined their respective obligations in this context by means of an agreement, in accordance with Article 26 of the GDPR. This agreement provides that Relais & Châteaux plays a predominant role in defining the main purposes, Processing means, storage periods and applicable security measures. Regarding the exercise of your rights in accordance with Article 7 below, you may send your requests to Relais & Châteaux or the relevant Property, it being specified that, to improve efficiency, Relais & Châteaux alone shall take care of any update of your Personal Data on the shared tools.

3. PERSONAL DATA COLLECTED

You may be asked to provide your Personal Data when you browse the Website, use the mobile application or are in contact with Us.

The mandatory or optional nature of the requested information is indicated with an asterisk when data are collected. Requested information that is marked with an asterisk is necessary to process your requests or Booking or to meet a regulatory obligation. Other information is generally designed to learn more about you or to improve the services offered to you. It is therefore optional.

In addition, some Personal Data may be collected indirectly, particularly from the Properties.

Relais & Châteaux particularly collects and Processes identification data (e.g. your last name and given name) and family and personal contact data (e.g. your address, phone number and email address), economic and financial data (such as your bank card number), data concerning your tastes, and your preferences and habits as regards your stays, marketing data, connection data (e.g. your IP address, your browsing data) and, more generally, data relating to the reason why you are in contact with us (e.g. data concerning your Bookings, Orders, requests for information, opinions, complaints). 

Relais & Châteaux does not intentionally collect sensitive data, such as information concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details concerning your health or sexual life or preferences and asks you not to provide this kind of information.

4. PURPOSES OF COLLECTING YOUR PERSONAL DATA AND STORAGE PERIODS

• If you do not have a Guest Recognition Account

• If you have a Guest Recognition Account

• The Personal Data Processed in the framework of the Guest Recognition Program will only be accessible to the Properties for the period necessary to prepare and monitor Bookings, i.e. up to one month maximum before your stay and one month after your departure.

• Data collected via cookies when you browse the Website or the mobile application

• General

In any event, Personal Data are stored in an active database for a period not exceeding the period necessary to achieve the purposes for which they are collected, and particularly for the periods indicated in the table above. 

After that period, certain Personal Data will then be archived with restricted access for a period not exceeding statutory limitation periods or applicable archiving obligations, and then destroyed.

5. SHARING YOUR PERSONAL DATA

Your Personal Data collected in the framework of the Processing may be sent:

• Internally, to the authorized departments of Relais & Châteaux; and
• within the Relais & Châteaux group to the authorized departments of the Relais & Châteaux Association and its subsidiaries;
• to the Relais & Châteaux Association Member Properties with which you make a Booking and/or that you may visit.

Your Personal Data may also be transferred to Third Parties which may use them for their own needs (and particularly to authorized agents for the purpose of handling a dispute such as attorneys, process servers, etc. and to certain social media such as Facebook when you use our Website or mobile application in connection with these social media). Similarly, if any company in the group to which Relais & Châteaux belongs or all or part of its assets are acquired by a third party, your Personal Data may be made accessible to anyone involved in the preparation and completion of the transaction and included in the assets sold.

Your Personal Data will also be transferred to Processors of Relais & Châteaux within the meaning of regulations; they are not authorized to use them for their own account.

6. INTERNATIONAL TRANSFERS

Your Personal Data may be made accessible to some of our Processors within the meaning of regulations, some of which may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of Personal Data protection, but also in countries that do not benefit from such recognition. In order to ensure adequate protection of Data Subjects' privacy, Appropriate Safeguards have been established to govern Transfers. The countries concerned by these Transfers and the Appropriate Safeguards are summarized in the table below:

Your Personal Data may also be made accessible to subsidiaries of the Relais & Châteaux Association located in Switzerland, the UK and the USA, and to certain Relais & Châteaux Properties (the list of which is available at https://www.relaischateaux.com/us/site-map/etablissements) that may be located outside Europe, in countries recognized by the European authorities as providing an adequate level of personal data protection, but also in countries not benefitting from such recognition. The achievement of certain purposes described in Article 4 above, including in particular the management of your Bookings or the performance and monitoring of the Guest Recognition Program, therefore requires Personal Data Transfers outside Europe and renders them lawful. However, to guarantee an even higher level of protection of Data Subjects' privacy, each Property located outside Europe in a country not benefitting from the abovementioned recognition has signed with Relais & Châteaux the standard contractual clauses issued by the European Commission, to govern their relationship and ensure a high level of Personal Data protection.

For more information about the Appropriate Safeguards governing these Transfers, you may contact the Relais & Châteaux Data Protection Officer at: dpo@relaischateaux.com.  

7. YOUR RIGHTS

We remind you that you have a right of access to and rectification of incorrect data concerning you and, in the cases provided for by regulations, a right to object and a right of erasure of some of your Personal Data, a right to restrict their use or to request their portability for transfer to a third party, and a right to withdraw your consent, if We base processing on your consent, and also, if you reside in France, the right to define directives for the post-mortem processing of your Personal Data.

To exercise any of these rights, please write to the Relais & Châteaux Data Protection Officer at: 

Relais & Châteaux Entreprise
DPO
58-60, rue de Prony
75017 Paris
France

or send an email to: 

dpo@relaischateaux.com

If We are unable to identify you with certainty, for security reasons, you must send a photocopy of an ID document with your request. You will be sent a reply within one month of your request being received, subject to any longer period in accordance with the provisions of the GDPR.

Furthermore, you are reminded that Relais & Châteaux may, in accordance with regulations, refuse to grant certain requests concerning some of these rights (particularly the right of erasure), for legitimate reasons such as the need to defend rights in court or a legal obligation to retain certain data.

You may also lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French data protection authority.

We inform you that if you do not wish to be canvassed by telephone, you may register free of charge on the Bloctel Do Not Call list.

Condizioni Generali

Condizioni generali di vendita e di utilizzo delle offerte regalo Relais & Châteaux

Booking Terms and Conditions

Terms and Conditions of account creation