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Frequently asked questions

I am the beneficiary of a gift box

> How to check the expiration date of my Relais & Châteaux voucher or Chèque voucher? (CRÉATION and LYS)

The expiration date of Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers are on the voucher itself.

Please note all Relais & Châteaux vouchers are valid for 2 years from the date of purchase. All the vouchers and chèques vouchers CRÉATION are valid for 2 years as well.

For checking valid date, please connect to your "CRÉATION beneficiary section"


> I lost my Relais & Châteaux Chèque vouchers or Gift card, what must I do?

Our Relais & Châteaux gift vouchers and chèques vouchers (Lys and CREATION) are issued « to the bearer », means that there are no names mentioned on the vouchers and can be used by any person who obtains them.

In case of robbery or loss, the bearer is the only responsible person and he will not be able to receive any refund or replacement.


> I have a Relais & Châteaux Gift voucher (CREATION or LYS) or Chèque Vouchers, how do I book my stay?

For all Relais & Châteaux Gift vouchers LYS or CREATION, you are required to book your stay or dinner through the hotel of your choice directly.

We suggest you to contact the hotel directly by advising them the name of Gift voucher you have. Vous communiquerez le numéro présent sur le Chèque Cadeau ou le Forfait. L’établissement pourra confirmer la réservation par le moyen de son choix (par exemple en demandant vos coordonnées de carte bancaire).

In order to have a selection of opening dates and Relais & Châteaux hotels, we suggest you to book your stay in advance and not wait for last minute reservations, particularly during high season.


> I would like to stay in a Relais & Châteaux hotel which is not in the list accepting the CREATION or Lys voucher, what can I do?

The list is limited. You have the possibility of changing your CREATION or Lys voucher against another CREATION voucher which is accepted in the hotel of your choice.

You can also change the CREATION or Lys voucher for a Relais & Châteaux Chèques voucher which is accepted in all Relais & Châteaux hotels.


> I made a reservation, but I cannot make it, how do I change it or cancel it?

By contacting the hotel where you have made the reservation previously.

Please note the general rules and conditions of each hotel will be applicable. If your cancellation is too close to your travel date, the hotel will likely keep the entire stay or the guaranteed deposit required at the time of reservation.

 

I have placed an order

> How to check the delivery of my order?

This service is generally done through Chronopost (or FEDEX) to guarantee the perfect delivery of your order.

After your order (it will take about 2 to 3 days from the time of purchase to the delivery date), you will receive a confirmation by e-mail with a number that will allow you to track your parcel’s delivery. Delivery to your home address the following day before 13h en France Métropolitaine. At any time, thanks to this tracking number forwarded, you will be able to follow your order by checking it on this website : www.chronopost.fr


> Can I cancel or amend my order ?

From the date of purchase, if it was done online, you will have 14 days to cancel the order.

Same applies if you wish to change it (contents, delivery address…), you can contact us as soon as possible. If your order has not been processed , we shall consider your request. In any case we suggest you to contact our Service Commercial on +33 (0)1.77.48.14.88

 

 

I would like to have information

> What is a Relais & Châteaux CREATION voucher ?

A CREATION voucher, it is the best way to offer a unique moment for those you want to offer it.

There are 14 different Lys vouchers, starting from 169 euros, which will allow your parents, family, friends, a broad choice of destinations in France, in Europe and all over the world in order to discover or rediscover the most prestige hospitality association and high profile gastronomy.

The vouchers of your choice will allow you to offer a table for a nice lunch or a dinner in one of our Grand Chefs Restaurant, one or two night stay with or without dinners, an activity such as a treatment or massage for two persons in the beautiful SPA of the hotels.


> What are Chèques Relais & Châteaux vouchers ?

Relais & Châteaux Chèques vouchers are available in two different type of coupons from 50 and 100 euros usable in any Relais & Châteaux hotels around the world.

  • They are accepted in any circumstances
  • They have no restriction and are valid for all Relais & Châteaux properties
  • They allow to pay any type of expenses, such as restaurant, hotel stay, or activities (Spa, golf, tasting, cooking classes…)
  • They can be exchanged or extended until their deadline date of use
  • They are available in American dollars, pounds Sterling and Swiss francs


> How long are the Relais & Châteaux Chèques vouchers and the Relais & Châteaux CREATION vouchers valid for ?

All our Relais & Châteaux Chèques vouchers and the Relais & Châteaux CREATION vouchers are valid for 2 years from the date of purchase. They are also changeable and extendable.
For further information regarding exchange of these vouchers, we kindly request you to send an email to commercial@relaischateaux.com


> I would like to purchase Relais et Châteaux gift, what do I do ?

Online purchase on our website. Your order will be prepared within 24/48 hours and delivered by Chronopost (for France) before 1 pm (no delivery on Saturdays) and by Fedex/UPS within 48/72 hours for other countries.

  • Purchase can be done at our Relais et Châteaux Boutique directly (34 av de l'Opéra - 75002 Paris from Tuesday till Saturday, from 10 am till 7 pm – extended opening hours in December only – click here for more info)
  • By printing the order form (click here) and send your payment by bank order to the attention of « RCE » to the following address:

Relais & Châteaux Entreprises
34 av de l'Opéra
75002 Paris


> Where can I use my Relais & Châteaux Chèques vouchers and the Relais & Châteaux CREATION and Lys vouchers ?

Relais & Châteaux Chèques vouchers are accepted in all Relais & Châteaux, without restriction.

Relais & Châteaux CREATION and LYS vouchers are accepted in more than 300 Relais & Châteaux hotels, in France, en Europe and in the world. You will find the list of the hotels accepting all the different Relais & Châteaux CREATION voucher by connecting to "CREATION beneficiary section" or Lys vouchers "Lys beneficiary section"