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Relais & Châteaux is a world in and of itself, unlike any other. A warm, welcoming, gourmet affair awaits where outstanding quality is coupled with each individual property's passion for their own region and its terroir.
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The art of giving Relais & Châteaux with our CRÉATION Gift vouchers and Gift boxes. If you want to spend a magical evening in stunning surroundings in absolute tranquility or enjoy a gourmet dinner at a restaurant of one of our Grands Chefs, there are more than 300 Relais & Châteaux properties awaiting the lucky receipients of this gift, to offer them a truly memorable experience.

Beneficiary of a CRÉATION gift? Beneficiary of a LYS offer?

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Relais & Châteaux offers you a veritable world tour. Whatever the occasion, however long you stay, each of our hotels will offer you the very best of its culture and region.
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When you experience Relais & Châteaux, you experience a whole array of sensations. Each of our properties offers the opportunity to enjoy an unparalleled range of sensory experiences, where the beauty of a particular place, the warmth of the hospitality and the quality of the cuisine are in perfect harmony. Scents and tastes, landscapes and colours make every stay a rare and intense experience.
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Discover the excellent cuisine served in our properties: traditional or contemporary, it never fails to be wonderfully creative. This creativity is recognised throughout the world, as our Grands Chefs are considered to be the pinnacle of fine dining.

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FREQUENTLY ASKED QUESTIONS

You will find below answers to frequently asked questions.

 

I would like more information regarding Relais & Chateaux gift vouchers

What is a Relais & Châteaux Lys voucher ?

A Lys voucher, it is the best way to offer a unique moment for those you want to offer it.

There are 14 different Lys vouchers, starting from 89 euro, which will allow your parents, family, friends, a broad choice of destinations in France, in Europe and all over the world in order to discover or rediscover the most prestige hospitality association and high profile gastronomy.

The vouchers of your choice will allow you to offer a table for a nice lunch or a dinner in one of our Grand Chefs Restaurant, one or two night stay with or without dinners, an activity such as a treatment or massage for two persons in the beautiful SPA of the hotels.

The Lys vouchers consist of an elegant box inside which you will find the Lys certificate, the Relais & Châteaux Guide and the list of hotels accepting the Lys Vouchers.

What are Chèques Relais & Châteaux vouchers ?

Relais & Châteaux Chèques vouchers are available in two different type of coupons from 50 and 100 euros usable in any Relais & Châteaux hotels around the world.

- They are accepted in any circumstances
- They have no restriction and are valid for all Relais & Châteaux properties
- They allow to pay any type of expenses, such as restaurant, hotel stay, or activities (Spa, golf, tasting, cooking classes…)
- They can be exchanged or extended until their deadline date of use
- They are available in American dollars, pounds Sterling and Swiss francs

How long are the Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers valid for ?

All our Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers are valid for 2 years from the date of purchase. They are also changeable and extendable.

For further information regarding exchange or extension of these vouchers, we kindly request you to send an email to commercial@relaischateaux.com

I would like to purchase Relais et Châteaux gift voucher, what do I do ?


- Online purchase on our website. Your order will be prepared within 72 hours and delivered by Chronopost (for France) before 13hr the following day (no delivery on Saturdays) and by Fedex within 4 days for other countries.

- Purchase can be done at our Relais et Châteaux Boutique directly (33 Boulevard Malesherbes – 75008 Paris from Tuesday till Saturday, from 10 h till 19 h – extended opening hours in December only – click here for more info)

- By printing the order form (click here) and send your payment by bank order to the attention of « RCE » to the following address:

Relais & Châteaux Entreprises 33, Bvd Malesherbes 75008 Paris

Where can I use my Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers ?

- Relais & Châteaux Chèques vouchers are accepted in all Relais & Châteaux, without restriction
- Relais & Châteaux Lys vouchers are accepted in more than 300 Relais & Châteaux hotels, in France, en Europe and in the world. You will find the list of the hotels accepting all the different Relais & Châteaux Lys vouchers on the following website (http://www.relaischateaux.com/en/gift-shop/#lyspkg)

I ordered a gift voucher

How to check the delivery of my order?

This service is generally done through Chronopost to guarantee the perfect delivery of your order.

After your order (it will take about 3 days from the time of purchase to the delivery date), you will receive a confirmation by e-mail with a number that will allow you to track your parcel’s delivery. Delivery to your home address the following day before 13 h. At any time, thanks to this tracking number forwarded, you will be able to follow your order by checking it on this website : www.chronopost.fr

Can I cancel or amend my order ?
From the date of purchase, if it was done online, you will have 7 days to cancel the order. Same applies if you wish to change it (contents, delivery address…), you can contact us as soon as possible. If your order has not been processed , we shall consider your request. In any case we suggest you to contact our Service Commercial on 0825 880 670 or by sending an email to commercial@relaischateaux.com

I have a Relais & Châteaux gift voucher (Chèque voucher or Chèque Lys voucher)

How to check the expiration date of my Lys voucher or Relais & Châteaux Chèque voucher?
The expiration date of Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers are on the voucher itself. Please note all Relais & Châteaux vouchers are valid for 2 years from the date of purchase.
I lost my Relais & Châteaux Chèque vouchers, what must I do?
Our Relais & Châteaux Chèques vouchers and the Relais & Châteaux Lys vouchers are issued « to the bearer », means that there are no names mentioned on the vouchers and can be used by any person who obtains them. In case of robbery or loss, the bearer is the only responsible person and he will not be able to receive any refund or replacement.
I received Relais & Châteaux Chèques vouchers, how do I use them?
Your Relais & Châteaux Chèques vouchers are accepted in all Relais & Chateaux hotels in the world. These vouchers allow you to pay a stay in Relais & Châteaux hotel as well as restaurant expenses. No specific booking process is required when using your Relais & Châteaux Chèques vouchers, you may use it as a method of payment when you have to settle your bill at the hotel.
I have a Relais & Châteaux Lys voucher, how do I book my stay?
For all Relais & Châteaux Lys vouchers, you are required to book your stay or dinner through the hotel of your choice directly. We suggest you to contact the hotel directly by advising them the name of Lys voucher you have. In order to have a selection of opening dates and Relais & Châteaux hotels, we suggest you to book your stay in advance and not wait for last minute reservations, particularly during high season.
I would like to stay in a Relais & Châteaux hotel which is not in the list accepting the Lys voucher, what can I do?

The list is limited. You have the possibility of changing your Lys voucher against another Lys voucher which is accepted in the hotel of your choice.

You can also change the Lys voucher for a Relais & Châteaux Chèques voucher which is accepted in all Relais & Châteaux hotels.

I made a reservation, but I cannot make it, how do I change it or cancel it?

By contacting the hotel where you have made the reservation previously.

Please note the general rules and conditions of each hotel will be applicable. If your cancellation is too close to your travel date, the hotel will likely keep the entire stay or the guaranteed deposit required at the time of reservation.

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