This site is edited by
Relais & Châteaux Entreprise
58-60, rue de Prony
75017 Paris - France.
402 003 404 RCS Paris
Numéro TVA Intracommunautaire : FR 09 402 003 404 00025
© 2000 Relais & Châteaux. No part of this site may be reproduced. The trademark, model and designs are registered and protected. In accordance with case law, Relais & Châteaux shall not be responsible for any error or involuntary omission which occurs despite the attentive care and control of the production of this site.
It was adopted in accordance with French law and, in particular, the provisions of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy and Law No. 78-17 of 6 January 1978 relating to computing, files and freedoms, as amended in 2004.
Relais & Châteaux reserves the right to modify this Policy at any time and recommends you consult it regularly.
1. Identity of the handler
This website http://www.relaischateaux.com/ is published by Relais & Châteaux Entreprise, a société par actions simplifiée (simplified joint stock company) with a capital of 524,505 Euros, registered in the Paris Trade and Companies Register under number B 402 003 404, with its head office at 58-60 Rue de Prony, 75017 Paris.
The Director of Publication is Mr Philippe GOMBERT, President of Relais & Châteaux Entreprise.
Website hosting is provided by PROSODIE, a société par actions simplifiée (simplified joint stock company) registered in the Nanterre Trade and Companies Register under number B 411 393 218, with its head office at
150 Rue Gallieni in Boulogne (92100).
2. Nature of personal data
Personal data refers to any personal information you may provide to Relais & Châteaux which allows us - directly or indirectly - to identify you as an individual.
3. ‘Relais & Châteaux’s commitments’ for the protection of personal data
Transparency and purpose: No personal information will be collected without your knowledge. Prior indication will be made of the optional or compulsory nature of information communicated to Relais & Châteaux via the Website. We will collect and process your personal data only for the purposes described in this Policy and inform you of the recipients of the data.
Proportionality and relevance: We only collect and process the personal data necessary for the proper processing of your application or customisation of the services proposed to you.
Necessity: We will retain your personal data only for the period required to process it.
Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorised third parties. In the event of a transfer of data to authorised third parties, we will take appropriate measures to guarantee the security of the transfer.
Respecting your rights: You are informed of your access, rectification and opposition rights in accordance with Law No. 78-17 of 6 January 1978. The details of the relevant department to contact are provided below.
4. What personal data is collected?
You may be asked to provide your personal data when you visit the Website.
You will be informed of the compulsory or optional nature of the information requested during the collection process through the use of an asterisk. The requested information marked with an asterisk is required in order to process your requests. The other information is designed to enable us to get to know you better, in order for us to improve the services offered to you. It is, therefore, optional.
In particular, we collect and process your name, address, email address, password, phone number, credit card number, IP address, connection data and navigation data.
Some data is collected automatically as a result of your actions on the Website.
We do not knowingly collect sensitive information, such as information concerning your race or ethnicity, political opinions, religious or philosophical beliefs, trade union memberships, health or sexual orientation.
5. When is your personal data collected?
Your personal data may be collected in various ways, including when:
- you create your client account - ‘My Account’
- you make a purchase / booking on the Website
- you browse the Website and find products or services
- you share your observations / comments with us in the ‘Your Opinion’ section
- you send us an email
- you subscribe to the mailing list for the newsletter
- you share a page or an offer by sending an email or through a social network
- you answer a satisfaction questionnaire
6. What are the purposes?
Through its Website, our company collects the personal data strictly necessary for the following purposes:
- Managing your orders
- Managing the loyalty programme
- Managing your shopping cart / Improving and customising our services
- Managing and monitoring customer relations
- Managing your newsletter subscription
- Managing operations related to prospecting
- Compiling commercial statistics
- Managing your requests to exercise your rights of access, rectification and opposition
- Managing any outstanding payments or disputes
- Managing your applications to any of our job offers that have taken your interest.
By placing an order or supplying personal data via the Website, you can also be informed of offers from Relais & Châteaux in the form of newsletters, emails (events and customised offers of products and services by Relais & Châteaux), or by any other means of communication.
7. Sharing your personal data
Your personal data collected by Relais & Châteaux may be passed on to subcontractors and suppliers of Relais & Châteaux, located in and outside the European Union, to which Relais & Châteaux has recourse in the context of managing your account, processing your orders and delivering the services offered via the Website.
8. International transfers
Certain recipients of your personal data may be situated in countries where personal data protection levels are not equivalent to those in force within the European Union.
If this is the case, Relais & Châteaux has safeguards in place to ensure an adequate level of personal data protection, including by applying to this transfer the standard contractual clauses set by the European Commission.
9. Sensitive transactions
Sensitive transactions (bank details, etc.) are transmitted securely through encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers.
However, Relais & Châteaux has not mastered all the risks associated with the Internet and draws Internet users’ attention to the potential risks associated with its use and operation.
10. Data retention
The data will only be kept for the time required for the purposes for which it was collected.
11. Rights of access, rectification, deletion and opposition
In accordance with Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms, you have the right to access and rectify information concerning you through a written request. You may also, for legitimate reasons, oppose the processing of data concerning you.
To exercise any of these rights and obtain details of the information concerning you, simply contact:
Relais & Châteaux Entreprise
Service Commercial – Données personnelles
58-60, rue de Prony
or send an email to: email@example.com
When you consult the http://www.relaischateaux.com/ website, certain information relating to navigation on your computer terminal may be stored in files called ‘Cookies’ installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time.
A Cookie is a small text file which is stored in a dedicated area of your computer’s hard drive when you consult an online service through your browser. It allows the sender to identify the terminal wherein it is stored, for the duration of the Cookie’s validity or registration.
Cookies from partner companies (third-party Cookies) can be placed on your computer via the pages of our website or via the content broadcast within our advertising space. This space contributes to funding the content and services we offer you.
Only the issuer of a Cookie is liable to read or modify the information contained therein.
1. Cookies on our website issued by Relais & Châteaux
The Cookies that we issue are used for the purposes described below, during the period of validity of the Cookie in question, subject to your choices resulting from the settings of your browser software when you visit our website, which you can change at any time.
The Cookies we issue allow us to:
- Adapt the presentation of our Website, spaces and advertising content to your device’s display preferences (language used, screen resolution, operating system used, etc.), as appropriate, depending on the location data sent by your device with your prior permission, as well as your personal data;
- Store information about the forms completed on our Website or about products, services or information chosen via our Website; manage and secure access to restricted and personal spaces;
- Establish statistics and volumes related to our Website traffic and the use of its various components (sections and content consulted) in order to enhance the value and usability of our services;
- Account for the total number of advertisements posted by us on our advertising spaces, identify these advertisements, their number of views, number of clicks and, if necessary, subsequent actions taken by these users on the pages to which these advertisements lead, in order to calculate the amounts payable to those involved in the advertisement circulation chain and compile statistics;
2. Cookies issued on our Website by third parties
(a) Social networks
We may include third-party IT applications on our website which allow you to share content from our website with others or to inform them of your inquiry or opinion regarding our website content. This is true, in particular, of the ‘Share’ and ‘Like’ buttons from social networks such as Facebook, Twitter, etc.
The social network providing these application buttons may identify you using these buttons, even if you do not use them when you visit our website. Indeed, this type of application button can allow the social network in question to track your navigation on our website if your account on this social network is enabled on your terminal (open session) at the time you visit our website.
We have no control over the processes used by social networks to collect information about your navigation on our website and linked to the personal data at their disposal. We invite you to consult these social networks’ privacy policies to make yourself aware of the purpose of using the navigation information they may collect through these application buttons, including for advertising. In particular, these protection policies should enable you to exercise your choices on these social networks, particularly through setting your user account parameters on each of these networks.
(b) Third party content disseminated through our advertising spaces
Advertising content (graphics, animations, videos, etc.) disseminated through our advertising spaces may contain Cookies issued by third parties which may, during the validity of the Cookies, allow for:
The number of visits to our website and /or the advertising content displayed on our advertising spaces to be counted, in particular for statistical and/or billing purposes.
(c) Targeted advertising Cookies issued by third parties
Our websites may contain cookies issued by third parties (advertising agencies, audience measurement companies, targeted advertising providers, etc.) allowing them, during the period of validity of such cookies, to:
Collect navigation information relating to the terminals connecting to our websites;
Determine advertising content likely to correspond to the centres of interest identified in relation to prior navigation via the terminal in question.
To ensure that you are fully informed, we specify that the issuing of these cookies and the collection of this data do not allow our partners to identify you personally. Your first name, surname, username, postal address, email address and password are not, in any case, communicated to third parties without your prior and explicit consent.
3. Your choices concerning cookies
You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below.
The choices you are offered by your browser
You can configure your browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer.
You can also set your browser so that you will be offered the choice of whether to accept or reject Cookies each time a Cookie is liable to be stored on your device. For more information, see the section on ‘How to exercise your choices, depending on the browser you use’.
(a) Agreeing on Cookies
Registering a Cookie in a terminal essentially depends upon the desires of the terminal user, which can be expressed or modified at any time, free of charge, through the choices offered by the browser.
If, through your browser, you accepted the registration of Cookies in your terminal, the Cookies integrated in the pages and content you view can be stored temporarily in a dedicated space on your device. They will be readable only by their issuer.
(b) Refusing Cookies
If you refuse to accept Cookies in your device, or if you remove the Cookies registered, you will no longer be able to benefit from a number of features which are nevertheless required to navigate some areas of our website. This will be the case if you try to access our content or services requiring login. This will also be the case when we - or our service providers - are no longer able to recognise, for the purpose of technical compatibility, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to have connected to the Internet.
In such cases, we disclaim any responsibility for the consequences of any degradation in the operation of our services due to our inability to record or consult the Cookies necessary for this operation which you have refused or deleted.
(c) How to exercise your choices, depending on the browser you use
The configuration of each browser, for the purpose of Cookie management and your choices, is different. This is described in the help menu of your browser, which allows you to find out how to change your requirements regarding Cookies.
For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html, etc.
Your choices made online via inter-professional platforms
You can log into the ‘Youronlinechoices’ website, proposed by digital advertising professionals coming together within the European Association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
You can thus discover the companies listed on this platform, which offer you the option of refusing or accepting the cookies used by these companies to adapt advertisements liable to be displayed on your terminal to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/.
This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralised interface allowing you to express your refusal or acceptance of cookies which may be used to adapt the advertisements liable to be displayed on your terminal to your browsing information. Note that this procedure does not prevent the displaying of advertisements on the websites you visit. It will only block the technology which allows the advertisements to be adapted to your centres of interest.
Adobe Flash Player’s™ ‘Flash’ Cookies
Adobe Flash Player™ is a computer application that allows for the rapid development of dynamic content using the computer language ‘Flash’. Flash (and similar applications) memorises the settings, preferences and use of this content through technology similar to cookies. However, Adobe Flash Player™ handles this information and your choices via a different interface from the one provided by your browser.
If your terminal is likely to view content developed with the Flash language, we invite you to access your Flash cookie management tools, directly via the http://www.adobe.com/fr/ website.
4. Personal data and navigation information
If we envisage obtaining navigation information related to your terminal from a third party, which we could combine with the personal data you provided, we will ask for your explicit prior consent before proceeding with such an association and sending you any resulting advertisements or surveys.
R&C GENERAL TERMS CONDITIONS:
Gift Vouchers and Gift Boxes from Relais & Châteaux
Read the general terms conditions.